If you are having issues logging in please read the below very carefully. The following is meant with full respect but in almost all cases, all issues are operator error and/or are caused by not following the steps outlined.
1. The system works every time. The username and password will work and has never failed.
2. Ensure your email and password have been entered EXACTLY - I recommend you copy and paste the password (especially the first time). Note - once you login the first time you are able to change your password to something memorable.
3. If you choose to reset the password you'll render the previous password void and you'll need to retrieve the new password from your email address. Sometimes, this new password will go to your junk/spam folder.
4. THIS IS PROBABLY THE CAUSE OF MOST ISSUES: If you try and reset the password multiple times it's easy to lose track of the latest password. So please use this feature once and wait for the password to arrive. It's usually immediate but may take a few minutes to arrive. And, as mentioned previously, the new password email may go to junk or spam folder.
5. If you have not received any email with login instructions there are two possible causes;
a. emails are going into your spam/junk folder. Please check there for the welcome emails
b. you entered an incorrect email address at the time of order. This will cause all sorts of issues and if you can't find anything from me (emails with instructions) you'll need to go here and tell me as much info as possible (which product, your correct email address, when you ordered etc?)
6. The only other issue comes from previous customers who have changed the original password and then forgotten what they changed it to. In this case, you are best to reset password ONCE.
In summary: the system has worked seamlessly for 4 years and ALL login issues in that time have been operator error. So please take your time to follow these instructions and almost certainly you'll be able to login. If you have any questions or are still having trouble, please contact me here. I kindly ask that you provide as much info as possible.
In the unlikely event that there's an issue with the system, please contact me and I'll forward the problem to the IT support team. There's usually at least a 24 - 48 hour response time.